Hero Culture Reviews

Heroculture.com has a clear Return Policy. All returns must be accompanied with a receipt and be made within 15 days of purchase. Hero Culture will not accept returns if: The item has obviously been worn, smells of cologne, perfume, smoke or any other odor. There are stains, holes, marks or other blemishes. No Shipping costs will be refunded for returns. The customer is responsible for the shipping costs back to the warehouse/address listed in the return instructions.

As for the Shipping Policy, Hero Culture strives to provide all of its customers with the best possible shopping experience. They do their best to ship all orders within 48 hours but there are occasions, due to volume and other circumstances, where that timeframe may be extended. When your order contains both apparel and headwear or other accessories please note that these items may ship from different warehouses which means that your order may arrive in multiple boxes and possibly not at the same time. Customers will receive an email containing tracking information 1 to 2 business days after submitting their order. Please allow 1 to 2 business days for order processing on all domestic orders. Please allow 2 to 3 business days for order processing of all International orders. Domestic and International orders submitted Friday after 10:00 am Pacific will generally ship the following Monday. All international orders (outside of the Canada) may be subject to additional customs charges (duties and taxes) that are the responsibility of the customer. Please allow 7 business days for orders although many will arrive much sooner than that. They ship US Post Ground for all U.S. orders and Canada Post to Canada. They also offer Priority 2 Day and Overnight shipping. If you have additional questions, please contact info@heroculture.com.

You can become a VIP member by joining the Hero Culture membership program. This will allow you to receive notifications of new apparel items before they are released.

To receive free shipping, you must spend over $79 USD on Hero Culture's store.

Hero Culture strives to provide customers with the best possible shopping experience by shipping all orders within 48 hours. The process might take up 1-2 business days for order processing for domestic orders and 2-3 business days for international orders.

Hero Culture accepts returns for refund or exchange within 15 days of receipt of the product. Refunds will be processed in the same manner as the order was paid. Once the return shipment has been received, it will take 15 business days for the return to be fully processed.